Shipping policy

1. Service area and availability

We currently accept orders for eligible destinations within the United States. Product and service availability is determined at checkout and during compliance review. We may be unable to ship to certain territories, remote locations, P.O. boxes, APO/FPO addresses, freight forwarders, reshippers, or destinations that cannot legally or safely receive the product through an approved carrier.

An order confirmation does not guarantee shipment. If an order cannot be legally, safely, or operationally delivered, we may cancel it and refund any captured payment for the canceled items to the original payment method.

2. Processing and verification

Our normal processing target is 1–2 business days after payment authorization, address review, inventory confirmation, and any required purchaser verification are complete. Weekends and U.S. federal holidays are not business days.

3. Free shipping and hazardous-material delivery

Refrigerant cylinders may be regulated as hazardous materials. Eligible products are shipped using a carrier and service authorized for the specific refrigerant, package, and destination. Ground-only service, special packaging, hazardous-material labels, documentation, signature requirements, or other transportation controls may apply.

• Standard shipping is free on eligible orders delivered to eligible U.S. destinations.
• Required hazardous-material shipping and handling for an eligible standard shipment are included at no additional shipping charge to the customer.
• No separate hazmat shipping fee is added after checkout.
• Air, overnight, international, or expedited transportation may be unavailable for refrigerant products.
• We may divide an order into multiple shipments when products have different handling, carrier, or availability requirements. Eligible standard shipping remains free.

4. Delivery estimates

Typical transit after dispatch is approximately 3–7 business days. Actual delivery time may be longer because of carrier capacity, hazardous-material routing, weather, emergencies, inspections, address issues, regional restrictions, or other circumstances outside our reasonable control.

Processing time and transit time are separate. Orders requiring purchaser verification will not enter normal fulfillment until the required review is complete.

A tracking number may be created before the carrier performs its first package scan. Please allow up to 48 hours after shipment confirmation for tracking activity to appear.

5. Address, access, and signature

You are responsible for providing a complete, accurate, and deliverable shipping address and for ensuring that the destination can lawfully receive the ordered product. Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after fulfillment begins.

• Do not request a carrier reroute or hold that would bypass destination, purchaser, or eligibility review.
• A signature or adult recipient may be required for certain shipments.
• An incorrect address, refused delivery, inaccessible location, or unauthorized reroute may delay or prevent delivery. Any resulting return or refund is handled according to our Returns & Refund Policy.

6. Tracking and delivery status

When available, tracking information is emailed to the address used at checkout. You can also use our Order Tracking page.

A carrier scan marked “delivered” is evidence of delivery but does not prevent us from reviewing a timely and documented delivery dispute.

If tracking has not moved for several business days or shows delivery at the wrong location, review the shipping address and surrounding delivery area, then contact the carrier and Refriggaz for assistance.

7. Damaged, leaking, missing, or incorrect shipments

Inspect your shipment promptly. If an item arrives damaged, leaking, missing, or incorrect, contact support@refriggaz.com as soon as practical—preferably within 48 hours—and provide:

• your order number and delivery address;
• clear photographs of the shipping box, labels, packaging, cylinder, valve, and visible damage;
• the quantity received and a description of the issue; and
• any carrier report or delivery exception notice.

Keep the product and packaging until we confirm the appropriate next step. We may coordinate a carrier inspection, authorized retrieval, replacement, or refund as applicable.

8. Refused, undeliverable, and returned packages

If a shipment is refused, undeliverable, or returned by the carrier, contact Refriggaz rather than arranging an independent hazardous-material return shipment.

Once the shipment is safely returned or otherwise resolved, we will review the order under our Returns & Refund Policy. Eligible returns follow our written authorization process, include approved return shipping, and are not subject to a restocking fee.

We do not charge a separate standard shipping or hazmat shipping fee after checkout. Customers must not independently purchase or arrange return transportation for refrigerant cylinders unless specifically instructed by Refriggaz.

9. Delays and shipment responsibility

Responsibility for loss or damage is determined under applicable law and any mandatory consumer protections. Nothing in this policy limits rights that cannot lawfully be waived.

Carrier delays and events outside our reasonable control may affect delivery estimates. When a shipment is delayed, we will provide available tracking information and reasonable assistance with an appropriate carrier inquiry or claim.

10. Shipping questions

For shipping questions, email support@refriggaz.com and include your order number when applicable. Do not send full payment-card numbers or unrelated sensitive information by email.