Privacy policy

1. Information we collect

2. Sources of information

We collect information directly from you, automatically through our website and browser technologies, and from service providers or other parties involved in operating or fulfilling a transaction.

Depending on the services currently enabled on our website, these providers may include WordPress and WooCommerce tools, our hosting and infrastructure providers, Stripe and participating payment networks, carriers such as UPS, FedEx, or USPS, fraud-prevention services, analytics providers, suppliers, fulfillment providers, and customer-support tools.

3. How we use information

• provide the website, cart, checkout, customer accounts, payment functionality, order tracking, and customer support;
• process, verify, fulfill, ship, replace, return, cancel, and refund orders;
• verify refrigerant-purchase eligibility when applicable and preserve legally required transaction records;
• authenticate users, secure the website, prevent fraud or abuse, enforce policies, and resolve disputes;
• maintain, troubleshoot, measure, and improve our store, products, content, navigation, and customer experience;
• send transactional, verification, service, safety, recall, or account communications;
• send promotional communications where permitted and subject to applicable consent or opt-out requirements;
• perform analytics or advertising measurement when those services are enabled and subject to applicable privacy choices; and
• comply with legal, regulatory, accounting, tax, safety, insurance, and lawful government requirements.

4. Cookies and similar technologies

We and our service providers may use cookies, local storage, pixels, tags, and similar technologies for essential store functionality, customer sessions, shopping-cart operation, account access, checkout, payments, security, fraud prevention, preferences, and—when enabled—analytics or advertising measurement.

WooCommerce may use cookies or session technologies to maintain cart and customer-session information. Stripe and other payment or fraud-prevention services may use cookies or similar technologies in connection with transaction security, authentication, payment functionality, and fraud prevention.

If Google Analytics or another analytics service is enabled, it may process website-interaction, browser, device, session, and approximate location information according to our configuration and applicable consent or privacy settings.

See our Cookie Policy for additional information. Where a cookie banner, consent tool, or privacy-control mechanism is provided on the website, you may use the controls presented there to manage applicable non-essential technologies.

5. When we disclose information

We may disclose personal information when reasonably necessary for the purposes described in this policy, including to:

• website, hosting, and technical providers that support WordPress, WooCommerce, hosting, security, backups, forms, email, and infrastructure;
• payment and fraud-prevention providers, including Stripe, participating banks, card networks, payment methods, and risk or authentication services;
• shipping and fulfillment providers, including applicable carriers, warehouses, suppliers, and delivery partners;
• analytics, advertising, and communications providers when those services are enabled and subject to applicable privacy choices;
• professional advisers and authorities such as attorneys, accountants, insurers, regulators, courts, law enforcement, or emergency responders when reasonably necessary or legally required; and
• transaction parties involved in a merger, acquisition, financing, restructuring, sale, or transfer of all or part of the business, subject to applicable legal requirements.

We do not sell personal information in exchange for money. Some U.S. privacy laws may treat certain disclosures involving advertising technologies as a “sale,” “sharing,” or targeted advertising even when money is not exchanged. If such activities apply to us and applicable law provides an opt-out right, we will provide the required method to exercise that right.

6. Retention

We retain personal information for the period reasonably necessary for the purpose for which it was collected and then delete, de-identify, or otherwise dispose of it unless longer retention is required or permitted by law.

Relevant factors can include the customer or account relationship, transaction history, return and refund periods, fraud and security requirements, disputes, tax and accounting obligations, regulatory requirements, and legal claims.

Records required for regulated refrigerant sales—including applicable purchaser, sale-date, quantity, certification, employment, authorization, or resale information—are retained for at least the minimum period required by applicable EPA rules, which generally includes a minimum three-year retention period for refrigerant-sale records.

7. Security

We use administrative, technical, and physical safeguards designed to protect information, which may include encrypted website connections, access controls, account-security measures, service-provider safeguards, backups, fraud-prevention tools, and restricted access to information where appropriate.

No online transmission, website, service, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and for notifying us if you suspect unauthorized account activity.

8. Your choices

• Account: Update available account, contact, and address information through My Account or contact support.
• Marketing email: Use the unsubscribe link included in promotional messages where available. Transactional, compliance, safety, verification, or order-related communications may still be sent.
• Cookies: Use available website privacy controls and your browser settings to manage cookies and stored website data. Blocking necessary cookies may prevent cart, checkout, account, payment, or security functionality from operating correctly.
• Advertising: If our website uses technologies that are subject to a legally required sale, sharing, or targeted-advertising opt-out, the applicable privacy-control method will be provided where required.
• Browser privacy signals: Where applicable law requires recognition of a supported browser-based opt-out preference signal, we will process that signal as required by applicable law.

9. U.S. state privacy rights

Depending on your state of residence, the nature and volume of our processing, and the law that applies to Cool Gas Depot, you may have rights concerning your personal information.

These rights may include, where applicable, requesting access, correction, deletion, or portability; receiving information about certain processing or disclosures; opting out of covered sales, sharing, targeted advertising, or certain profiling; limiting certain uses of sensitive information; or appealing a denied privacy request.

To submit a privacy request, email support@refriggaz.com with the subject “Privacy Request”, or use our Contact Us page. Please identify your state of residence and describe the privacy right you wish to exercise.

We may take reasonable steps to verify your identity and authority before completing a request. An authorized agent may be required to provide proof of authorization. We will respond within the period required by applicable law and provide information about any applicable appeal process when required.

We will not unlawfully discriminate against a consumer for exercising an applicable privacy right.

10. Children’s privacy

Our store is intended for adults and professional or business-related purchasers and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the store.

If you believe a child has provided personal information to us, contact us so we can review the situation and take appropriate action.

11. Third-party services and links

Payment providers, carriers, social platforms, analytics services, embedded tools, and websites linked from our store may operate independently and maintain their own privacy and security practices.

Review the applicable third party’s privacy information before providing information directly to that service. Except where applicable law provides otherwise, Cool Gas Depot is not responsible for an independent third party’s privacy or security practices.

12. Policy changes

We may update this Privacy Policy to reflect changes in our website, services, providers, business practices, or legal obligations. The date shown at the top of the page identifies the most recent revision.

When applicable law requires additional notice or consent for a material change, we will provide it in the manner required.

13. Contact us