Returns & refund policy
Eligible returns requested within 30 days include free authorized return shipping and no restocking fee.
Last updated: August 19, 2026This policy applies to purchases from Refriggaz LLC. To request an eligible return, contact us within 30 calendar days after delivery and wait for written authorization before shipping anything. Refriggaz covers approved return shipping, and no restocking fee is charged for an eligible return completed according to our written instructions.
Refriggaz provides approved return shipping and does not charge a restocking fee for an eligible return completed according to our written instructions.
Refrigerant cylinders may be regulated hazardous materials. An ordinary postage label, consumer drop box, or unapproved carrier service must not be used. Unauthorized shipments may be refused and may create safety, regulatory, and cost consequences.
1. Return request window
Contact support@refriggaz.com within 30 calendar days after delivery. Include the order number, product, quantity, reason for return, and photographs when condition or damage is relevant.
A request made within the window does not guarantee approval. We first evaluate product condition, safety, carrier rules, applicable law, and the reason for the request.
2. Standard return eligibility
Unless the item arrived damaged, defective, or incorrect, an approved standard return must generally be:
- unopened, unused, and not discharged or connected to equipment;
- factory sealed with valve protection and tamper features intact;
- in original packaging with all labels readable and attached;
- free from corrosion, dents, contamination, heat exposure, alteration, or other damage; and
- accepted for return transport by an authorized carrier under the instructions we provide.
3. Items normally not returnable
- opened, used, partially discharged, refilled, mixed, contaminated, or tampered cylinders;
- products with broken seals, removed labels, modified valves, missing caps or guards, or unverified contents;
- items damaged after delivery through improper handling, storage, installation, or transport;
- unauthorized returns, abandoned packages, or packages sent using noncompliant shipping methods;
- clearance, final-sale, special-order, or custom items identified as non-returnable before purchase; and
- products that cannot lawfully or safely be accepted, transported, restocked, or resold.
These limits do not remove any non-waivable right you have for goods that arrived damaged, defective, misdescribed, or incorrect.
4. How to request a return
Contact us
Email the order number, item, quantity, return reason, and relevant photos.
Wait for review
We confirm eligibility and provide an authorization number and compliant return instructions when approved.
Follow instructions
Use only the approved packaging, carrier, label, destination, and deadline. Keep the receipt and tracking.
Do not return an item to the address printed on the original parcel unless our written authorization specifically directs you to do so.
5. Damaged, leaking, defective, missing, or incorrect orders
Inspect the package promptly and notify us as soon as practical—preferably within 48 hours—if the order arrived damaged, leaking, incomplete, or incorrect. Provide photos of the outer package, carrier label, inner packaging, product label, cylinder, valve, and damage.
Do not use, move, open, or return a leaking, bulging, fire-exposed, or severely damaged cylinder unless trained emergency or carrier personnel say it is safe. Call 911 when there is an immediate hazard.
After review, an eligible remedy may include replacement, refund, carrier inspection, or another solution required by law. Do not dispose of the item or packaging until we provide instructions.
6. Free return shipping and no restocking fee
Refriggaz covers approved return shipping for an eligible return requested within 30 calendar days after delivery. We will provide the compliant return label or authorized carrier method required for the product.
No restocking fee is charged for an eligible return completed according to our written authorization and return instructions. Customers must not arrange refrigerant return shipping independently, and unauthorized shipping costs are not reimbursable.
7. Inspection and refunds
We inspect authorized returns after receipt. If approved, the refund is sent to the original payment method, normally within 5–10 business days after approval. Your bank or card issuer may require additional time to post the credit.
No deduction is made as a restocking fee. If the returned condition differs materially from the approved request, or the shipment violates the authorization, we may reduce or deny the refund to the extent allowed by law. We will explain the decision using the contact information associated with the order.
8. Exchanges
We do not guarantee direct exchanges. The usual process is an authorized return followed by a separate order for the correct product. A replacement for our verified fulfillment error or an eligible damaged item may be handled without a separate purchase.
9. Order cancellation
Contact us immediately to request cancellation. We will try to stop an order that has not entered packing or carrier processing, but cancellation is not guaranteed. Once fulfillment or shipment begins, the approved return process applies.
We may cancel and refund an order if verification is incomplete, the product is unavailable, payment cannot be confirmed, the address cannot be served, the transaction appears fraudulent, or fulfillment would violate law or carrier rules.
10. Return support
To be determined
This is not a return address. Use only the address in the written return authorization.
Nothing in this policy limits consumer rights that cannot lawfully be excluded.
R-22 Refrigerant
R-1234yf Refrigerant